Returns & Exchanges

At Mous, we are committed to providing high-quality protection for your electronics and offer a 30-day return window for all products in their original condition. Whether you need a different style or a full refund, our streamlined process ensures your tech remains protected without the hassle.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Place the product in its original packaging with all included accessories to ensure eligibility for a full refund.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, secure it to your package, and drop it off at the designated carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund or exchange will be processed within 5-7 business days.